train employees to predict customer survey responses to generate unprecedented insights
How Zacoustic’s Patented Customer Calibration Works
(1) EMPLOYEES PREDICT - For every interaction, customer facing employees predict how customers would respond to the existing customer survey questions.
(2) CUSTOMERS AUDIT – Zacoustic compares predictions to customer responses to help employees improve accuracy.
(3) TRUSTED DATA – When employees begin generating consistently accurate predictions, Zacoustic leverages their data to reveal actionable insights to improve productivity and CX.
Capture the Benefits of Calibration
Zacoustic calibrated agents are demonstrably more aware of customer sentiment throughout each interaction, plus they produce accurate survey predictions for every call, chat, email, or face-to-face interaction they handle.
Transform customer experience through employee engagement
Benefits of Zacoustic
Engage Employees - Make customer-facing employees the centerpiece of CX improvement, while enhancing experiences for them and the customers they serve.
Expand Insights - Reveal valued insights by tapping into a brand new pool of high quality data.
Improve Metrics - Boost key metrics like like Net Promoter Score, First Call Resolution, and Average Handle Time.
Optimize Staffing - Reduce employee and frontline leadership staffing requirements through targeted automation.
Transform Experience Management
With a customer survey outcome for every interaction, Zacoustic isn’t marginalized by low customer response rates. Learn how Zacoustic Insights pushes actionable data to users in real-time.
connect employees directly to their own performance improvement strategy
The Zacoustic Adoption Model
Improve loyalty through employee engagement
Engaged Contact Center Agents Are:
Zacoustic QA Vision
Optimize Quality Assurance
Zacoustic QA Vision delivers the highest priority interactions and provides automated guidance to quality assurance analysts while bringing efficiency to QA staffing.
What our clients and users say:
Send Surveys with the Zacoustic Aura
Zacoustic integrates with every major survey platform, including:
Or, create and send surveys with the Zacoustic Aura.
transformation driven by ai
Introducing the future of experience management
Generate predictive insights that lead to reduced customer churn, increased customer spending, and improved customer experience.