Resources
Zacoustic offers an innovative customer experience management tool that incorporates data and analytics driven by the customer service experience. Using this robust data set, executives can drive more insightful and impactful processes, increase employee engagement, and reduce cost. To guide you through our process, these resources offer an in-depth look at how Zacoustic works and help you determine if it’s right for your organization.
Blogs
Read more about how Zacoustic addresses the individual needs of customer experience managers through its suite of customer experience solutions, various data analytics and metrics, and agent training and coaching.
Agent Calibration: What It Means and How It Improves Your Brand’s CX Performance
3 Common Call Center Management Mistakes CX Software Can Help Resolve
Alorica’s Exemplary Customer Service and Industry-Leading Execution Score Two Prestigious Stevie Awards for Longtime Client Major League Baseball
White Papers
To help navigate customer experience improvement, Zacoustic offers white papers on such topics as comparing call center performance tools, achieving 90% more customer experience data, and using Zacoustic to establish benchmarks and monitor meaningful progress.