Revolutionizing Customer Experience: Empowering Quality Assurance Professionals with Jibe Data Stream
Furthermore, the Jibe Data Stream fosters a culture of inclusion, cooperation, and continuous improvement. QA professionals can collaborate with agents and supervisors, leveraging agent-generated data and eliminating surprises in the evaluation process. By aligning agents, QA analysts, and supervisors with the single point of truth—customer perception—QA professionals can drive better decision-making, enhance EX and CX, and foster a cohesive customer-centric culture within the organization. The Jibe Data Stream not only improves customer survey scores, such as Net Promoter Score (NPS), but also enhances average handle time (AHT), sales metrics, and overall ROI. By providing precise recommendations and actionable insights, it empowers QA professionals to optimize performance, reduce costs, and deliver exceptional customer experiences.