Zacoustic is the pioneer in Agent-Customer Calibration, enabling customer facing agents to make consistently accurate survey predictions for every interaction handled.
Review all of our products below.
Level up your existing QA and Coaching processes with customer-calibrated data and integrated automation. This vision is realized by leveraging calibrated data to immediately surface the highest priority interactions for each agent at the time of their evaluation.
Generate more customer surveys to improve agent-customer calibration. The Zacoustic Aura dashboard displays survey metrics and response rate results by channel. The Zacoustic team works directly with clients to design survey questions that have been proven to yield higher response rates and more effective calibration ability.
Learn about the future of Zacoustic with Ulima AI. First, Globally patented Ulima CXDevine predicts customer survey outcome. Another solution is combining calibrated data with customer spending habits, Ulima CXPanoramic generates a data set and dashboard that allows for the targeting of high value customers.