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Fill the customer survey
response gap

Ready your agents for change and drive bottom line CX results

 

Proven results show Zacoustic agents provide better customer experience in less time.

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Here’s the problem – leadership lacks the customer survey response volume
needed to improve cost and customer experience (CX).

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Augmented customer experience data readies agents for
change and drives bottom line CX results.

With customer feedback for every interaction, Zacoustic gives you
the power to take targeted action right now.

Customer Calibrator

Calibrates agents directly
with customer perception
Show me more

QA Automator

Optimizes your existing QA practice with the most important evaluations
Teach me how

Big Data Analytics

Generates the customer’s perception of
resolution for every interaction
Let me see

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"Zacoustic is a game changer for our customers and us. We are able to move more quickly to action data driven customer experience insights. The Zacoustic data set and tool are critical for any executive leading the charge to improve customer experience."

-Ben Chacko, Operations Executive

 

"Zacoustic helps me better relate with the customer. Thinking about satisfaction and issue resolution from their perspective for every interaction helps me empathize and understand where my opportunities to better service the customer lie."

-Jan Avery, Shipping Agent

 

Generate customer feedback for every interaction and ready your organization for change.

 

Zacoustic is a software-as-a-service customer analytics and behavior analytics technology used to improve contact center agent behavior and customer interactions. It generates customer feedback for every interaction handled quickly exposing the greatest opportunity for process improvements, agent coaching, and quality assurance thereby reducing cost and enhancing customer experience.