ulima ai

The Future of Experience Management

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Ulima (You-LIMA) AI makes it debut in Q1 2020 adding more automation to the Zacoustic suite of products.

Ulima CXDevine - Globally patented Ulima CXDevine predicts customer survey outcome, including NPS detractors, using attributes including free text, voice analytics, customer survey historical performance by task, chatbot calibrated performance, overall Reason for Contact performance, and other attributes.

Ulima CXPanoramic - Combining calibrated data with customer spending habits, Ulima CXPanoramic generates a data set and dashboard that allows for the targeting of high value customers ripe for marketing offers and up-sell, and at-risk customers that require special attention to avoid reduced spend or churn.