ZCX

As co-founder and CEO of Zacoustic, I am thrilled to be part of a team that is attempting to make history in the contact center industry by creating what we hope becomes a tool as ubiquitous as workforce management or CRM technology. I’ve had the good fortune to work in many capacities in the call center since starting as an agent in 1992. Watching our industry evolve from an esoteric back office function to the centerpiece of the Fortune 500, as companies spend billions to assure their customers a favorable experience, has been deeply rewarding. However, it’s my belief that call center operators lack a single, reliable tool to guide improvements to the customer experience. Filling that gap has been my passion for the past 10 years. Previous senior positions include serving as Chief Operating Officer for Ambergris Solutions, based in the Philippines. As the first executive hired, I helped secure our first clients and funding, and helped grow the organization from scratch to over 3,000 agents in just four years. We exited to TELUS International in 2006. Prior to Ambergris Solutions, I held senior positions at Cendant Corp., Harte-Hanks and First USA Bank. I am a graduate of Maine Central Institute and a decorated U.S. Army combat veteran. To our current clients, thank you for trusting in us, and to prospective customers, we are at your disposal to help you with your experience management strategy.

Brad became involved with Zacoustic in 2012 as an early investor and advisor and currently serves as Zacoustic’s Chief Financial Officer, leading investor relations and commercial contract negotiation. Prior to Zacoustic, Brad was the CEO of Vision Care of Maine, a seven-location, multimillion-dollar eye care and outpatient surgery practice, where he drove an 80% increase in revenue while retiring $1.7 M in company debt in just 18 months. He chose to join the Zacoustic team excited by the prospect of revolutionizing a $186 billion industry.

As Head of Technology at Zacoustic, I am committed to empowering and supporting what I believe to be the best software development team in our industry, who surpass our clients’ expectations every day in designing, building and delivering high-tech, high-touch customer experiences facilitated by next-gen digital solutions. I joined Zacoustic in early 2018, undertaking progressively senior positions within our software development group. My passion is driving our company’s growth as a customer experience innovator that designs, builds and delivers customer experience management solutions for the global and disruptive brands we support. I have dedicated my career to innovative software design and development and have worked with elite teams at behemoths like Microsoft and Intel, where I played a central role in the development of True Key, to smaller disruptors like Hypergrid. I am honored to be a part of such a dynamic and disruptive company and look forward to providing exceptional solutions and services to our partners and clients.

As Head of Customer Success at Zacoustic, I strive to support our clients while they shape the forefront of customer experience. I couldn’t be more thrilled to be a part of a team that is dedicated to delivering game-changing technology solutions to the customer experience industry. I joined the Zacoustic team in early 2018, coming from a data analytics background where I had the privilege of working on projects that drove organizational transformation through data insight at Fortune 500 organizations. With Zacoustic, I have successfully guided integrations around the world, from the largest bank in New Zealand to Fortune 50 clients spanning continents. I’m passionate about engaging with our customers while they shape a data-driven strategy to redefine the customer experience industry.