QA Vision

Quality Assurance's goal is to evaluate those customer interactions which lead to the highest degree of employee learning and metrics improvement. But without customer feedback for every interaction, QA spends too much time searching and often settling on evaluating interactions lacking these important attributes.

Zacoustic QA Vision delivers the highest value interactions for QA evaluation - for example, those with lower satisfaction and resolution, higher AHT, or even lack of sales conversion. Employees receive immediate coaching on their most urgent learning opportunities, resulting in improved metrics and happier employees and customers.