Portal provides a clear graphic display of calibrated survey predictions and agent rankings, keeping agents abreast of their own performance in real-time.
Engaged agents increase morale and happy agents drive improved customer experience.
Studies have shown that engaged contact center agents are:
- 8 times more likely to stay than leave within the first year
- 16 times more likely to refer their friends to the company
- 3 times more likely to feel extremely empowered to resolve customer issues
Agent Portal helps groom employees into active participants in their own development path and empowers them by creating a sense of ownership. Proactive behaviors are encouraged via the Employee Portal Help Center.