Improve Customer Experience With Actionable Insights
Zacoustic Harmony gives users the ability to manage customer experience just like any other metric currently being managed in real-time. No more waiting 2-3 days for email survey responses or trying to manage your metrics with a 5-10% survey response rate from SMS or IVR – with Zacoustic a survey outcome for every interaction is generated immediately by calibrated agents.
Harmony combines calibrated predictions from customer-facing agents with pivots like Reason for Contact, Sales Conversions, and Average Handle Time to produce robust insights that simply could not be achieved without the quality of data Zacoustic Harmony leverages. Representing a true breakthrough in experience management, Harmony provides users with separate views of the Inner and Outer Loops of Control.