Let the globally patented Zacoustic Customer Calibrator give your agents the power to connect like never before.
Customer facing employees have a tough job balancing the needs of the customer with adherence to company policy. Feeling the pressures inherent with handling a high volume of interactions, agents can lose the personalized connection with customers so critical to your organization’s goals. Zacoustic bridges that gap, instilling empathy and a sense of urgency in your employees.
Zacoustic’s globally patented process of aligning agent predictions with actual customer survey responses generates customer feedback for every interaction. This proven method dramatically shifts the agent mindset and organically drives immediate, durable improvements of your most valued metrics.