Teach Agents to Predict
Customer Survey Responses
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Learn how agents calibrate here.
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The Crossraods of Customer Experience & Employee Engagement
Calibrated agents are demonstrably more aware of customer sentiment throughout each interaction, plus they produce accurate survey predictions for every call, chat, email, or face-to-face interaction they handle.
With a calibrated customer survey for every interaction, Zacoustic isn’t marginalized by low customer response rates. Learn how Zacoustic Harmony pushes actionable data to users in real-time.