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3 Reasons Why Your Coaching Program Isn’t As Effective As You Thought
All contact centers strive to deliver top-notch service. It’s a lofty goal indeed and one that’s perpetually a work in ...
Misinterpreting Data May Be Costing Your Call Center More Than You Think
The proliferation of digital technology has made data more accessible and transparent than ever. A data-driven approach is especially important ...
Steps to Take When Identifying a Process Failure in Your Call Center
In a perfect world, customers call a contact center, get the information or instruction they need, and go about their ...
How to Derive and Circulate Best Practices from your Star Agents
Contact centers handle thousands of calls a day, and each of those calls must be handled satisfactorily if you wish ...
Agent Calibration: What It Means and How It Improves Your Brand’s CX Performance
If you work in a contact center, you know that excellent customer experience (CX) is the holy grail. That said, ...
3 Common Call Center Management Mistakes CX Software Can Help Resolve
It is not an overstatement to say that managing a call center is a tough job. After all, call center ...
Alorica’s Exemplary Customer Service and Industry-Leading Execution Score Two Prestigious Stevie Awards for Longtime Client Major League Baseball
Leading Global CX Provider Helps MLB Kick Off New Season with Two Bronze Awards for Contact Center of the Year ...