Make smarter decisions with customer feedback for every interaction.
Direct customer feedback is the lifeblood of your big data and business improvement initiatives. The problem is too few customers respond to your surveys leaving you partially deaf to the voice of the customer.
Zacoustic turns up the volume, filling the customer survey response gap.
Zacoustic’s globally patented process of aligning agent predictions with actual customer survey responses generates customer feedback for every interaction. We blend this data with key pivots and metrics like call disposition, average handle time, and conversion rates. This multidimensional dataset gives your leadership team the ability to make smart decisions related to agent training, quality assurance, and policy making. The proven results are loud and clear - reduced cost and happier customers.