Enderun Marketing

3 Common Call Center Management Mistakes CX Software Can Help Resolve

It is not an overstatement to say that managing a call center is a tough job. After all, call center managers are in one of the toughest sectors in customer service. The fact that customers nowadays are more discerning when it comes to customer service only adds to that stress. The pressure to perform at …

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Alorica’s Exemplary Customer Service and Industry-Leading Execution Score Two Prestigious Stevie Awards for Longtime Client Major League Baseball

Leading Global CX Provider Helps MLB Kick Off New Season with Two Bronze Awards for Contact Center of the Year and Customer Service Training Team of the Year. IRVINE, Calif.–(BUSINESS WIRE)–Alorica Inc., a global leader in customer experience solutions, announced today that it helped its client Major League Baseball (MLB) take home two Bronze Stevie® …

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