Leading Global CX Provider Helps MLB Kick Off New Season with Two Bronze Awards for Contact Center of the Year and Customer Service Training Team of the Year.
IRVINE, Calif.–(BUSINESS WIRE)–Alorica Inc., a global leader in customer experience solutions, announced today that it helped its client Major League Baseball (MLB) take home two Bronze Stevie® Awards in the 15th annual Stevie Awards for Sales & Customer Service. MLB was recognized in key categories—Contact Center of the Year and Customer Service Training Team of the Year—with operational areas supported by its contact center provider Alorica and customer experience management tool partner Zacoustic.
“We operate a vast number of properties in order to give our fans the best experience possible, which requires a partner with expertise, scale and flexibility to create and maintain meaningful customer experiences and satisfaction across all brand platforms and touchpoints”
To read more click here.