Our Story

Who We Serve

We Serve Decision Makers Like You

Zacoustic serves the customer service and quality assurance needs of many industries. Learn more about how we can help you based on which position you serve or your industry focus.
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Meeting the demands of constituents while working with numerous colleagues in different time zones around the world can be challenging for any customer experience manager. In particular, it can be difficult to create an environment of trust that cultivates engaged workers who contribute to the growth of the company. 

Using Zacoustic’s customer experience solutions, you can develop a far greater number of customer survey outcomes than ever before, resulting in improved customer experience and NPS scores. In addition, Zacoustic’s Agent Portal engages agents, optimizing their performance and leading not only to satisfied agents but also to an improved customer experience.

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Head of Call Center Operations

In an effort to solve problems by getting to the root of the problem, you want to make changes at the organizational level in order to improve the customer experience. In the past, you have had some, but not necessarily the right, data for evaluating customer experience. With Zacoustic’s customer experience software, you can develop customized solutions and benchmark progress to your organizational problem. In addition, you will have the ability to increase employee engagement, which can lead to improved customer service. This is key when managing remote agents who may feel out of the loop because they are not in the office with you.

person using a computer talking on the phone

Director of Quality, Training & Development, PMP

In order to effectively make qualified decisions to develop an organizational training program or to implement new call center processes, you need to have a complete data set with enough volume for segmentation. With Zacoustic, you receive a real-time, robust, 80% to 100% data set that provides an accurate survey outcome or strategy for every interaction. In addition, Zacoustic allows researchers to assess project feasibility, test options, develop multiple plans, and communicate and listen.

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The customer experience in hospitality remains a crucial element of customer service, whether online, via email, through chat, or by phone. To help you maximize customer satisfaction, Zacoustic offers customer service solutions that address both improved customer experiences and more robust employee engagement.

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Regulated and unregulated utilities providers must double down on providing exceptional customer experience to ensure the long-term viability of their businesses. To help you accomplish this goal, Zacoustic provides real-time, high-quality, actionable data for customer experience managers. They can use this data to address concerns related to customer experience and implement best practices that result in higher customer satisfaction as well as more engaged agents.

We Serve Industries Like Yours

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For large hospital networks to smaller, individual medical practices, optimizing customer experience that revolves around empathy and relies heavily on customer connection remains a top priority. Zacoustic’s suite of customer experience solutions utilizes a combination of agent predictions, customer surveys, and trusted data to effectively facilitate rapid improvements to customer experience and Net Promoter Score (NPS) in healthcare.

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Whether dealing with consumer or B2B customer experience, maximizing customer service is critical for tech companies. Zacoustic’s Agent-Customer Calibration process and suite of customer experience software solutions produces an optimized customer experience plus improved employee engagement, all at a reduced cost.

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Because consumers of luxury goods expect a premium level of service, Zacoustic’s data generated by Customer-Calibrated agents can help provide much-needed insights to customer experience and NPS, resulting in lower cost through reduced Average Handle Time with more engaged agents and reduced attrition.

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Gaming

Players in the gaming industry rely on quick, high-quality service  and lightening-fast resolutions to keep their customers happy and engaged. Zacoustic’s suite of customer experience solutions can provide the training and insights that lead to improved First Contact Resolution and reduced Average Handle Time that results in lower call volume.