new hands mock.png
IMG_0123_1920.jpg
IMG_0426_150.jpg
_MG_1061_72.jpg
new hands mock.png

Zacoustic


The world's first agent-customer calibration system

Schedule your demo

SCROLL DOWN

Zacoustic


The world's first agent-customer calibration system

Schedule your demo

Zacoustic aligns your business with your customers

 
 
 

Zacoustic is the patented customer experience management system for contact centers that automates and optimizes quality assurance, supervisor-agent coaching and business process improvement.

 
IMG_0123_1920.jpg

The Innovative Customer Experience


Calibrate your agents and customers directly

SCROLL DOWN

The Innovative Customer Experience


Calibrate your agents and customers directly

Zacoustic fully automates

pic1.png
PIC2.png
pic3.png

Zacoustic increases customer feedback to 100% of calls handled and then leverages a massive data set to expose the highest value QA and coaching. Increasing customer feedback is realized by calibrating agents directly with customers, we call this "Primary Calibration". Zacoustic enables call center operational personnel to simply focus on correcting defects that yield the greatest Net Promoter, First Call Resolution and Customer Experience improvements.

IMG_0426_150.jpg

31%


Improvement to customer experience and first contact resolution at an industry leading video game development and publishing company

SCROLL DOWN

31%


Improvement to customer experience and first contact resolution at an industry leading video game development and publishing company

We were about to launch a AAA online gaming property. We didn’t have a robust Customer Experience framework in place that would quickly provide us with the insight we needed to keep up with the fast-paced changes that are expected in the gaming world. BalanceCXI was able to quickly implement the Zacoustic product into our existing systems and we immediately started to receive results that our team used to improve the game as well as address training gaps. Within the first week of launch our agents were engaged in the process and raving about Zacoustic. Our Customer Satisfaction and Issue Resolution improved double digits in the first three months of implementing Zacoustic.
— Executive, Industry Leading Video Game Development and Publishing Company
_MG_1061_72.jpg

Agent- Customer Calibration


Empower your agents to serve as the voice of the customer

SCROLL DOWN

Agent- Customer Calibration


Empower your agents to serve as the voice of the customer

Zacoustic Lifecycle

 

list (1).png

Agent- Customer Calibration Yields 100% Customer Survey Data

repair-tools (2).png

Delivers Real- time Coaching While the Experience is Fresh in the Agent's Mind

file (1).png

Patented Algorithms Expose the Highest Value Learning Opportunities

graph (1).png

Customer Survey Data Associated with 100% of Calls Provides Unprecendented Insight

computer-screen (4).png

Zacoustic Presents the Highest Value Calls to QA Within Your Native QA Form